<aside>

Use the toggles (arrow icons) to reveal more information!

</aside>

How to Create a High-Retention Onboarding Journey

Turn new signups into active, confident members in the first 7–14 days.

This is a practical, behavior-first framework to reduce early churn, increase trial conversion, and build the habits that drive long-term retention.

Trial users who watch 3+ videos are significantly more likely to convert and members who watch at least 1 video per week are more likely to stay another month!

What This Playbook Will Help You Do

By the end of this playbook, you will:

• Build a clear "Start Here" experience
• Design a 7–14 day onboarding journey
• Set up a new member automation in Uscreen
• Increase trial conversion (target: 50%+)
• Reduce early churn

Why Onboarding Is Your Retention Engine

Most creators think onboarding is about explaining the features of the platform.

It's not.

Onboarding is about helping your members experience value quickly and begin forming a habit.

You want your members to associate your membership with a win as early as possible.

That win might be: